How you should create an IT Strategy

As anyone who started his or her own business, like I did, or have been in a senior leadership position with a business, yep I have that too to draw upon.

experience

You were likely asked to add to or develop a strategic plan.

Might have been 3, 5 or even 10 years.  Longer if you are in city planning or such.  There are plenty of templates along with courses on how to develop a strategic plan.  Thousands of consultants, myself included who would love to be hired to help you with that effort.

From the technology side you tie the strategy (new technology, upgrades, replacements, yada yada) with a technology roadmap.  Think of it like major house renovation.  Parts of the house will stay, but most of it will be replaced. house

 

In this case servers, switches, storage and so forth.

 

 

stopWell, you should stop doing that – now!

 

 

 

Instead, focus on capabilities.  capabilities  A capabilities strategy will not only improve alignment with business, but ensure you are working with the right partners.

If your organization says they want to know more about their customers. What capabilities are need to learn more about your customers?

Improve flexibility of getting to existing internal data, plus adding multiple external data sources from purchased structured data to unstructured social and other data sources.

Stop – don’t start listing the types of databases, servers and application integration points you will need.  That is later, like knowing what size refrigerator or TV screen you want for the house.  What you need to know is how you like to entertain.

Capabilities again.  Integration, analytics (cognitive and predictive), data cleansing, visualization and so forth to create the capability to deliver the business value will be needed with in house or consulting services.

Yes, there will be a point where you have to start talking about databases and infrastructure, but by focusing on capabilities you can start with learning your customer’s habits from the internal buying habits for insights as a start to capabilities.  The second part of the roadmap will add another data source and then another, integrating into CRM and Order Management application processes.

This works as I said not only to the benefit of ensuring the technology strategy is exactly aligned with the business strategy, but provides you the language you want to hear from your partner consultants either directly or from their customer references.

executives   It also gives you the language to explain the strategy to your fellow executives.

It works equally with growth and profit focused strategies.

Book Review: Building Internet of Things

So next up on book reviews is Building the Internet of Things by Maciej Kranz.  First anything that starts with ‘beyond the hype’ to me sounds like a person starting a sentence with ‘trust me, this will work’.

IoT has the same aura around it that the Internet did back in the nineties.  Lots of hype, tons of articles, events and the line of business people are asking –

Are we doing this?

When are we doing this?

Why are we NOT doing this?

Should we be doing this?do-this-not-that

As such, I would recommend skipping that first chapter and go right to chapter two as it hits upon the power of IoT to help you answer some of those questions or just jump to No, no we should not be doing this – yet.

Use the book as a reference to help you ask the right questions both of your line of business and for those 30 vendors calling you on a monthly basis offering to help you with IoT.  This Forbes article is a good brief and the language is more LOB focused talking about manufacturers managing maintenance downtime and expense related to that versus IoT devices, storage and analytics.

In that it provides a benefit.  But, it does not live up to its title.  This will not help you build the internet of things.  Because to leverage IoT the focus is on business process improvement and innovating new customer facing services.

As such, if your business is not ready to transform business processes or is eagerly open to leverage technology for new customer services you will be wasting your time.

This book will help you develop the questions around your business processes to either generate that eagerness bring awareness to the line of business that IoT is not a cure, but component that can optimize process steps that were considered impossible to remove inefficient profit robbing steps.

Beyond the Fitbit, the NEST thermostat their are real business solutions in manufacturing, healthcare, energy and retail industries.

Working it purely as a business problem solution design will help you find the REAL solutions and avoid the hyped.