For anyone who has worked with Six Sigma or Lean to drive waste out of business processes, that first year or two of full commitment is exciting and often results in large type savings.
Following that it takes a different mindset. Kate Tayler captures that well with her article about Panera Bread.
The simple line that ‘what they found was that there wasn’t one thing that needed to change, but instead “hundreds of little things” to adjust.’ tells it short and sweet.
Continuous improvement will occur not with big changes, but many many little ones. Be prepared to experiment, fail and experiment some more. That failing more too.
These Six Sigma experiments are greatly improved with current and emerging analytics, AI, IoT and the speed to market of cloud services.
A lot of fun too.